Terms & Conditions

1. General Terms

1.1. These Terms and Conditions apply to all services offered by Functional Beings, including Group Classes, Private Sessions, and Duo Sessions.
1.2. By purchasing any of our services or packages, you acknowledge that you have read, understood, and agree to these Terms and Conditions.
1.3. Functional Beings reserves the right to amend these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website.

2. Booking and Payments

2.1. All bookings for Group, Private, and Duo classes must be made through our online booking system.
2.2. Payments for classes and packages must be made in advance. We accept payment via credit/debit card, or bank transfer.

3. Booking Cancellation Policy

3.1. Clients must cancel their bookings at least 9 hours before the scheduled class or session to avoid being charged.
3.2. Cancellations made within 9 hours of the scheduled time will be charged in full, and the session will be deducted from your package or account balance.
3.3. To cancel a booking, clients must do so through our online booking system, by phone, or via email.

4. Package Validity, Expiry, and Freeze

4.1. Packages purchased for Group, Private, and Duo classes have a set validity period, which will be communicated at the time of purchase.
4.2. Once a package expires, any unused sessions will be forfeited and cannot be used for future bookings.

4.3. If you purchase a new package before the expiry of your current package, any unused sessions from your expiring package will be carried over and added to your new package. The validity period of the combined package will be based on the validity of the newly purchased package. Please note that this rollover policy does not apply to promotional packages (including the Trial Pack, 4-Session, 8-Session, or 12-Session package). Once sessions expire, they cannot be used or extended.

4.4. Members are eligible for a 15-day freeze option once per calendar year, available upon request. Requests for a freeze must be submitted in written form to management and are subject to approval. To qualify for the freeze, the package must be active, and the request must be made before the package expiration date. The Freeze policy does not apply to promotional packages (including the Trial Pack).

4.5. It is the member’s responsibility to use their package within the validity period. Extensions of package validity may be granted at the discretion of Functional Beings, subject to approval.

5. Refund Policy

5.1. All purchases of classes and packages are non-refundable, except in the following circumstances:
A medical condition that prevents the client from attending classes, with a valid doctor's note.
If Functional Beings cancels a class or session, and the client is unable to reschedule.
5.2. Refund requests must be made in writing via email and are subject to approval by management.
5.3. Approved refunds will be processed within 10 business days and will be issued via the original method of payment.

6. Code of Conduct

6.1. Clients are expected to conduct themselves in a respectful and considerate manner while at the studio.

6.2. Members who arrive more than 5 minutes late to class will not be allowed to join, and 1 session will be deducted from their membership package.

6.3. Wearing grip socks is mandatory for hygiene purposes in all classes.
6.4. Taking photos or shooting videos within the studio is strictly prohibited without prior consultation and consent from staff members.
6.5. Functional Beings reserves the right to refuse service or terminate the membership of any client who violates these terms or behaves in a disruptive manner.

7. Liability Waiver

7.1. By participating in classes or sessions at Functional Beings, clients acknowledge that they are voluntarily engaging in physical exercise and assume all risks associated with such activities.
7.2. Functional Beings and its instructors shall not be liable for any injuries, damages, or losses that occur as a result of participation in our services.

8. Privacy Policy

8.1. Functional Beings respects your privacy and is committed to protecting your personal information. All information collected from clients will be kept confidential and will not be shared with third parties without consent.

9. Contact Information
For any questions regarding these Terms and Conditions, please get in touch with us at:

Functional Beings Pilates Studio
Serena Marketplace, Serena Dubai
+971 50 436 8001
pilates@functional-beings.com

By continuing to use our services, you agree to these Terms and Conditions. Thank you for choosing Functional Beings Pilates Studio!